Terms of Service

1. Service provider and scope

CliniAtlas is operated by Discens Machina d.o.o. (Discens Machina društvo s ograničenom odgovornošću za informacijske tehnologije), Pazdigradska 46, 21000 Split, Croatia. Our Croatian personal identification number (OIB) is 42496212772. Contact us at hello@discensmachina.com or by post at that address.

These terms cover the public CliniAtlas website and the CliniAtlas services made available to you, including Chat, Learn and any connector expressly offered under these terms. Specific institutional deployments may be governed by a separate written agreement. That agreement takes precedence for the deployment it covers, subject to mandatory law.

Where acceptance is required to enter a contract, we will present the applicable terms before you accept. Visiting this page does not place an order, authorise payment or change an existing institutional contract. Announcements of planned features do not guarantee availability.

2. Eligibility and accounts

You must be at least 16 to create a personal account. If you are under 18, you must have permission from a parent or legal guardian where required by applicable law. Purchases require an adult with legal capacity to enter the contract. An app-store age rating describes content suitability and does not replace these requirements.

Features intended for healthcare professionals or students may require verification of your status. Give accurate account information and do not misrepresent your qualifications. If you act for an organisation, you must have authority to do so.

Keep your login credentials and API keys secure. Do not share personal accounts or bypass access controls. Tell us promptly if you suspect unauthorised use. You may close your account through the account-deletion page or contact support for assistance.

3. Purpose and medical limitations

CliniAtlas supports medical literature search, education and professional evidence review. Learn supports study and understanding of source material. Public services are not offered for individual diagnosis, treatment selection, triage, patient monitoring, prognosis or patient-specific clinical decision-making.

AI-generated answers can contain errors, missing context or outdated information. A citation, evidence label or automated review does not guarantee that a statement is correct, that a search is exhaustive or that a finding applies to an individual. Inspect the original sources and independently verify information before relying on it in professional work.

Health explanations for the public, where available, support understanding of published evidence. They do not establish a clinician–patient relationship. Consult a qualified healthcare professional about personal diagnosis or treatment. Do not start, stop or change medication based solely on an AI answer.

Do not use CliniAtlas for emergencies or delay seeking care while waiting for a response. Contact local emergency services when urgent help is needed. Automated safety messages are not a comprehensive assessment of symptoms.

Agent features may prepare drafts for review. A qualified, authorised person must check any draft before use in a clinical record or workflow. These public terms do not authorise a hospital integration or patient-specific clinical deployment; the scope and safeguards for such work must be agreed separately.

4. Acceptable use

Use the service lawfully and respect other people's rights. Do not submit unlawful material, infringe copyright, impersonate others, distribute malicious code or attempt to gain access to another user's data.

Do not circumvent verification, usage limits or payment controls, disrupt the service, or extract licensed source collections in bulk. Automated access is permitted through interfaces we expressly make available for that purpose, within their documented limits. These restrictions do not limit rights that mandatory law protects.

Do not present generated material as a clinician-approved finding, a complete medical record or an original source. Preserve source attribution and material limitations when sharing an answer.

5. Your content and privacy

You retain the rights you hold in material you submit. You give us a limited, non-exclusive permission to process that material to provide the requested service, maintain your account and protect the service, including through service providers described in the Privacy Policy. This permission does not transfer ownership of your material to us.

Submit only material you are entitled to use. Do not enter identifiable patient records or unnecessary sensitive personal information into the public services or public connector. Removing a name alone may not make a clinical description anonymous. An institutional arrangement allowing patient-data processing requires a separate agreement and appropriate safeguards.

The Privacy Policy explains personal-data processing, retention and your rights. Accepting these terms does not by itself constitute consent to unrelated marketing or model training. Information you send through a third-party assistant is also processed under that provider's privacy arrangements.

6. Source material and intellectual property

CliniAtlas software, branding and original platform material are protected by intellectual-property rights held by us or our licensors. We grant you permission to use the service for its stated purposes, subject to these terms and any access conditions applicable to your account.

Medical papers, textbooks and other retrieved material remain subject to their owners' rights and applicable licences. A citation or summary does not grant permission to reproduce an entire work, redistribute a source collection or bypass a publisher's access restrictions. Buying a physical book does not automatically include CliniAtlas access to that book; any such entitlement must be expressly offered under an applicable publisher arrangement.

As between you and us, we permit you to use generated answers for lawful purposes, including sharing or incorporating them in work after appropriate review. This permission is subject to third-party rights and does not guarantee that AI output is unique, copyright-protected or free of third-party material. Retain relevant citations when using an answer.

7. Free access and sponsorship

Features identified as free do not require payment. Published fair-use limits may apply to keep access available. A free account will not be converted to paid access without a separate order and the required agreement to charges.

Where sponsorship supports CliniAtlas, sponsor visibility must be clearly disclosed. Sponsorship does not determine retrieved evidence, evidence grading or the conclusions of an answer. Any proposed use of personal data for advertising would require separate, accurate privacy information and an appropriate legal basis.

8. Planned paid connector access

Paid public connector access is in development and is not offered for purchase through this page. No live connection to a third-party assistant or payment platform is promised by these terms. A pilot requires an explicit invitation and the applicable access conditions.

Before any paid service is offered, the checkout or order will identify the seller, total price including applicable taxes, what is supplied, request costs and any duration, renewal or credit-expiry conditions. You must expressly authorise a purchase. An assistant or connector must stay within the spending authorisation you have given.

For a credit-based service sold by us, the cost must be available before a paid request. A technical failure or an answer withheld by the service's release checks will not consume credits. Repeating the same request with its documented idempotency identifier will not result in a duplicate charge. A completed answer may explain that available evidence is limited; payment does not guarantee a particular finding or outcome.

Any future purchase remains subject to mandatory consumer rights, including applicable withdrawal rights and remedies for a service that is not supplied as agreed. The required withdrawal information and any express request to begin performance during the withdrawal period will be provided before purchase. These terms do not waive those rights. Contact support about billing errors or unused credits; any additional refund policy must be supplied with the offer.

If another provider is identified as the seller at checkout, its purchase terms govern that transaction, subject to mandatory rights. Its involvement does not remove our responsibilities for services we supply. Connecting through an external assistant does not give us control over that assistant's independent processing or presentation.

9. Availability, suspension and closure

Access may be interrupted for maintenance, security incidents or failures of external services. We do not promise uninterrupted availability or a service level unless a separate agreement expressly provides one. This does not reduce statutory rights or commitments made for a paid service.

We may restrict access where reasonably necessary to address a material breach, protect users or comply with law. Where appropriate, we will explain the reason and give you an opportunity to resolve the issue. Immediate action may be necessary for security or legal reasons. You can ask support to review a restriction.

You may stop using the service at any time. Account deletion and retention are explained in the Privacy Policy. If we discontinue a paid service, we will give appropriate notice and provide the remedies required by law, including any refund due for unused prepaid service. Closing an account does not remove accrued rights or obligations.

10. Responsibility and consumer rights

We are responsible for performing our obligations under applicable law and any contract with you. The limits of AI and external sources described above explain the service's capabilities; they do not exclude responsibility that the law places on us.

Nothing in these terms excludes or limits liability where doing so is unlawful, including applicable liability for fraud, intentional misconduct, gross negligence, death or personal injury. Mandatory consumer rights remain unaffected. No blanket waiver of claims or mandatory private arbitration is imposed by these terms.

11. Complaints and governing law

Send a written complaint to hello@discensmachina.com or Discens Machina d.o.o., Pazdigradska 46, 21000 Split, Croatia. We will acknowledge receipt without undue delay and respond to consumer complaints in writing within 15 days of receipt. Include enough information to identify the issue, but do not send passwords or identifiable patient records.

Croatian law governs these terms. If you are a consumer, this choice does not deprive you of mandatory protections of the law that otherwise applies, including applicable protections in your country of habitual residence. You retain access to the courts and dispute-resolution procedures available under applicable law; these terms do not require consumers to bring every dispute in Croatia.

12. Changes and language versions

We may update these terms to reflect changes to the service or applicable law. We will publish the version and effective date and give appropriate advance notice of material changes affecting an existing contract. Where law or the nature of the change requires agreement, we will seek it. Changes will not retroactively remove accrued rights.

English and Croatian versions are provided with the same intended meaning. Neither version overrides mandatory consumer protections. Contact us about any translation inconsistency. Applicable rules for interpreting consumer contracts continue to apply. You may save or print this page for your records.